E-commerce has changed the way people expect to connect and interact with vital services and programs.
Ensuring stakeholders can get the information they need, when and how they need it, is about more than automating manual processes. It’s about empowering people and improving the beneficiary experience—whether that means easily determining eligibility for health benefits, accessing records to support an application, or determining the status of an appeal.
We partner with the leading, cloud-based software platforms to provide a cohesive suite of capabilities empowering access to information within complex and evolving ecosystems. Our partners include: Salesforce, ServiceNow, Microsoft Dynamics, NICE inContact, Amazon Connect, TalkDesk, and Tableau.
Our Access to Information Solutions
Eligibility
Determinations
Enrollment
Support
Appeals
Processing
Program
Integrity
Our Work in Action: Empowering Healthcare Choice
Ensuring individuals select and enroll in the proper Marketplace plan can have a major impact on their lives; especially for those who are currently uninsured or underinsured. CognoConnected provides complex resolution support for consumers, marketplace agents, brokers and assisters.
- Established physical offices and a mobile workforce to facilitate education and outreach – assisting consumers with application filings, eligibility determinations, and plan comparisons
- Identified and provided resources for consumers eligible for Qualified Health Plan (QHP) enrollment and assisted with plan selection – increasing QHP enrollments in the Marketplace
- Created a knowledge library to empower help desk agents to correctly handle or redirect inquiries as appropriate
- Staffed more than 25,000 enrollment events and assisted over 150,000 beneficiaries with healthcare questions
Other Solutions
Customer Engagement
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Customer Experience Optimization
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Automation & Analytics
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Connect With Us
Engage your customers with memorable interactions and measurably improved experiences