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Optimizing Customer Experience through a Modern Approach to Quality Assurance

by Bianca Rainwater Goldman | May 5, 2022 | Insights

CONTEXT Cognosante is reimagining the customer experience (CX) through its dedicated CognoConnected business sector, which delivers technology-forward solutions to help people connect with vital services and programs. These CX solutions are bolstered by J.Lodge, a...

Cognosante’s Customer Experience Business Sector Awarded $26 Million CMS No Surprises Help Desk Contract

by Bianca Rainwater Goldman | Mar 10, 2022 | News

Falls Church, Va., – Cognosante’s customer experience (CX) business sector, CognoConnected, has been awarded the No Surprises Help Desk (NSHD) contract by the Centers for Medicare & Medicaid Services (CMS). The three-year contract consists of a base year and two...

Cognosante’s Customer Experience Business Sector Awarded $200 Million Enrollment Resolution & Reconciliation Form 1095-A Data Reporting Contract

by Bianca Rainwater Goldman | Dec 9, 2021 | News

Cognosante’s recently launched customer experience (CX) business sector, CognoConnected, has been re-awarded the Enrollment Resolution & Reconciliation (ER&R) and Form 1095-A Data Reporting contract...

Cognosante Partners with the New York Health Plan Association to Deliver a Customer Experience Thought Leadership Panel

by Bianca Rainwater Goldman | Dec 3, 2021 | Insights

The COVID-19 pandemic changed the way we expect to connect and interact with vital services and programs.  Mission-driven organizations must evolve their customer experience (CX) approach to securely meet new customer demands and achieve successful mission...

Redefining the Customer Experience in a Post-Pandemic World

by Bianca Rainwater Goldman | Dec 1, 2021 | Insights

The onset of COVID-19 significantly increased our dependence on technology and changed the way people expect to connect and interact with vital government services and programs. Establishing connections and engaging through a screen transformed the customer experience...
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Recent Posts

  • Optimizing Customer Experience through a Modern Approach to Quality Assurance
  • Cognosante’s Customer Experience Business Sector Awarded $26 Million CMS No Surprises Help Desk Contract
  • Cognosante’s Customer Experience Business Sector Awarded $200 Million Enrollment Resolution & Reconciliation Form 1095-A Data Reporting Contract
  • Cognosante Partners with the New York Health Plan Association to Deliver a Customer Experience Thought Leadership Panel
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