by Bianca Rainwater Goldman | May 5, 2022 | Insights
CONTEXT Cognosante is reimagining the customer experience (CX) through its dedicated CognoConnected business sector, which delivers technology-forward solutions to help people connect with vital services and programs. These CX solutions are bolstered by J.Lodge, a...
by Bianca Rainwater Goldman | Mar 10, 2022 | News
Falls Church, Va., – Cognosante’s customer experience (CX) business sector, CognoConnected, has been awarded the No Surprises Help Desk (NSHD) contract by the Centers for Medicare & Medicaid Services (CMS). The three-year contract consists of a base year and two...
by Bianca Rainwater Goldman | Dec 9, 2021 | News
Cognosante’s recently launched customer experience (CX) business sector, CognoConnected, has been re-awarded the Enrollment Resolution & Reconciliation (ER&R) and Form 1095-A Data Reporting contract...
by Bianca Rainwater Goldman | Dec 3, 2021 | Insights
The COVID-19 pandemic changed the way we expect to connect and interact with vital services and programs. Mission-driven organizations must evolve their customer experience (CX) approach to securely meet new customer demands and achieve successful mission...
by Bianca Rainwater Goldman | Dec 1, 2021 | Insights
The onset of COVID-19 significantly increased our dependence on technology and changed the way people expect to connect and interact with vital government services and programs. Establishing connections and engaging through a screen transformed the customer experience...
