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Optimizing Customer Experience through a Modern Approach to Quality Assurance

by CognoConnected Staff Contributor | May 5, 2022 | Insights

CONTEXT Cognosante is reimagining the customer experience (CX) through its dedicated CognoConnected business sector, which delivers technology-forward solutions to help people connect with vital services and programs. These CX solutions are bolstered by J.Lodge, a...

Cognosante Partners with the New York Health Plan Association to Deliver a Customer Experience Thought Leadership Panel

by CognoConnected Staff Contributor | Dec 3, 2021 | Insights

The COVID-19 pandemic changed the way we expect to connect and interact with vital services and programs.  Mission-driven organizations must evolve their customer experience (CX) approach to securely meet new customer demands and achieve successful mission...

Recent Posts

  • Optimizing Customer Experience through a Modern Approach to Quality Assurance
  • Cognosante’s Customer Experience Business Sector Awarded $26 Million CMS No Surprises Help Desk Contract
  • Cognosante’s Customer Experience Business Sector Awarded $200 Million Enrollment Resolution & Reconciliation Form 1095-A Data Reporting Contract
  • Cognosante Partners with the New York Health Plan Association to Deliver a Customer Experience Thought Leadership Panel
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