While anecdotal reports may give you an idea of how well your program is performing, a data-driven process is needed to validate your assumptions and provide actionable intelligence to benefit all stakeholders.
CognoConnected’s in-depth data analytics capabilities deliver the insights needed to adjust your strategy for greater effectiveness, while our technical and process automation expertise can help you employ the right technology at the right points in each interaction, providing value for both volume and efficiency.
Go beyond basic measurements of calls and interactions with details that can highlight obstacles and opportunities. Speech analytics powered by our J.Lodge subsidiary can help you understand your customer’s state of mind—whether they’re happy, sad, frustrated, or satisfied with the outcome—while automation can optimize workflows and identify which touchpoints are better suited to machine-led processes versus human interaction. Our understanding of the complexities of customer outreach and experience help us identify and implement the right technologies for your specific environment.
Our Automation and Analytics Solutions
Artificial Intelligence (AI) and Machine Learning (ML)
Data Processing, Validation & Integrity
Speech Analytics
Robotic Process Automation (RPA)
Intelligent Virtual Assistants (IVA)
Artificial Intelligence (AI) and Machine Learning (ML)
Data Processing, Validation & Integrity
Speech Analytics
Robotic Process Automation (RPA)
Intelligent Virtual Assistants (IVA)
Our Work in Action: Leveraging AI to Accelerate Case Resolution
Manual processes can often lead to spiraling costs, entry errors, and unsatisfied users. The right application of artificial intelligence can exponentially speed up labor-intensive steps. CognoConnected’s developers wrote code using Spark and Python via Microsoft Azure HDInsight, extracted the necessary information from extensive datasets, then applied AI to automate tax form reconciliation, transforming this inefficient, expensive process.
Other Solutions
Access to Information
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Customer Engagement
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Customer Experience (CX) Optimization
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Connect With Us
Engage your customers with memorable interactions and measurably improved experiences