Who We Are
Our Expertise
Your customers expect experiences that address their needs quickly and correctly. You expect flexible, mission-focused solutions that empower smarter workflows and more successful interactions.
CognoConnected delivers results in four essential areas, to connect you with stakeholders more effectively than ever:
Access to Information
Empowering Healthcare Choice
Staffing a contact center to handle bilingual inquiries from individuals seeking immigration benefits or information on citizenship requires sensitivity to each caller’s needs and situation. CognoConnected’s deep experience in contact center management enabled us to hire and train qualified staff to support this essential mission and provide ongoing surge support staffing.


Access to Information
Staffing a contact center to handle bilingual inquiries from individuals seeking immigration benefits or information on citizenship requires sensitivity to each caller’s needs and situation. CognoConnected’s deep experience in contact center management enabled us to hire and train qualified staff to support this essential mission and provide ongoing surge support staffing.
For any organization that engages the public, it?s crucial to get ahead of any negative situations. Spotting user trends and identifying bottlenecks can relieve pressure on the system and ensure better outcomes. CognoConnected can employ the data you already capture to support predictive and prescriptive analytics, providing informed recommendations to resolve disputes and improve the customer experience.


Data Science and Technology Fusion
Staffing a contact center to handle bilingual inquiries from individuals seeking immigration benefits or information on citizenship requires sensitivity to each caller’s needs and situation. CognoConnected’s deep experience in contact center management enabled us to hire and train qualified staff to support this essential mission and provide ongoing surge support staffing.
The CognoConnected team has supported over 75 federal and state agency programs including:





600+ Million
Healthcare claim disputes processed
35+ Million
Consumers supported with health plan enrollment since 2015
1.2+ Million
Bilingual inquiries answered annually via our contact centers

Join Our Team
If you get satisfaction from helping others and you’re looking for a home to grow your career and skills, we’d like to meet you. From customer service representatives to case managers and quality analysts, we offer limitless opportunities to build a rewarding career with us. See all of our open positions and apply today!
