CONTEXT Cognosante is reimagining the customer experience (CX) through its dedicated CognoConnected business sector, which delivers technology-forward solutions to help people connect with vital services and programs. These CX solutions are bolstered by J.Lodge, a...
Insights
Cognosante Partners with the New York Health Plan Association to Deliver a Customer Experience Thought Leadership Panel
The COVID-19 pandemic changed the way we expect to connect and interact with vital services and programs. Mission-driven organizations must evolve their customer experience (CX) approach to securely meet new customer demands and achieve successful mission...
Redefining the Customer Experience in a Post-Pandemic World
The onset of COVID-19 significantly increased our dependence on technology and changed the way people expect to connect and interact with vital government services and programs. Establishing connections and engaging through a screen transformed the customer experience...
Putting People at the Heart of Customer Service
In recognition of National Customer Service Week, Cognosante President, James Gordon, shares his perspective on the vital role Cognosante’s Customer Experience (CX) teams play in transforming the way people connect and interact with vital services and programs. –...
Cognosante’s James Gordon on Tech, GovCon and the Future of Healthcare
Cognosante President, James Gordon, sat down with Ross Wilkers from Washington Technology to talk all things technology, government contracting, and the future of healthcare modernization. In particular, the conversation focused on how Cognosante is...