How people engage with government agencies should reflect an omni-channel approach, not rigidly defined channels.
The traditional idea of customer contact—where all users are funneled through a similar process—is giving way to a more adaptable vision of customer engagement, where digital solutions flow seamlessly to personalized human interaction when needed. CognoConnected helps agencies benefit from this transformation and meet their customers where they are.
Creating customer experiences that put people first is at the core of what we do. That’s why we continually invest in technology to optimize the customer experience and in our people who bring agility, curiosity, and exceptional service to every engagement. With an innovative mindset, a robust CSR training program, an experienced program management team, and a mature workforce management solution, we are able to combine people, processes and technology to help create channels of engagement that look to the future of customer engagement—fast, flexible, and people-focused with skill, compassion and empathy.
Our Customer Engagement Solutions
Contact Center Operations
Unified Operations Center Management
Community Outreach
Education & Training
Case Management
Contact Center Operations
Unified Operations Center Management
Community Outreach
Education & Training
Case Management
Our Work in Action: Expert Contact Center Staffing and Recruiting
Staffing a contact center to handle bilingual inquiries from individuals seeking immigration benefits or information on citizenship requires sensitivity to each caller’s needs and situation. CognoConnected’s deep experience in contact center management enabled us to hire and train qualified staff to support this essential mission and provide ongoing surge support staffing.
Other Solutions
Access to Information
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Customer Experience Optimization
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Automation & Analytics
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