Insights From Our Leaders
Optimizing Customer Experience through a Modern Approach to Quality Assurance
CONTEXT Cognosante is reimagining the customer experience (CX) through its dedicated CognoConnected business sector, which delivers technology-forward solutions to help people connect with vital services and programs. These CX solutions are bolstered by J.Lodge, a...
Cognosante Partners with the New York Health Plan Association to Deliver a Customer Experience Thought Leadership Panel
The COVID-19 pandemic changed the way we expect to connect and interact with vital services and programs. Mission-driven organizations must evolve their customer experience (CX) approach to securely meet new customer demands and achieve successful mission...
Redefining the Customer Experience in a Post-Pandemic World
The onset of COVID-19 significantly increased our dependence on technology and changed the way people expect to connect and interact with vital government services and programs. Establishing connections and engaging through a screen transformed the customer experience...
Putting People at the Heart of Customer Service
In recognition of National Customer Service Week, Cognosante President, James Gordon, shares his perspective on the vital role Cognosante’s Customer Experience (CX) teams play in transforming the way people connect and interact with vital services and programs. –...
Cognosante’s James Gordon on Tech, GovCon and the Future of Healthcare
Cognosante President, James Gordon, sat down with Ross Wilkers from Washington Technology to talk all things technology, government contracting, and the future of healthcare modernization. In particular, the conversation focused on how Cognosante is...
News
Cognosante’s Customer Experience Business Sector Awarded $26 Million CMS No Surprises Help Desk Contract
Falls Church, Va., – Cognosante’s customer experience (CX) business sector, CognoConnected, has been awarded the No Surprises Help Desk (NSHD) contract by the Centers for Medicare & Medicaid Services (CMS). The three-year contract consists of a base year and two...
Cognosante’s Customer Experience Business Sector Awarded $200 Million Enrollment Resolution & Reconciliation Form 1095-A Data Reporting Contract
Cognosante’s recently launched customer experience (CX) business sector, CognoConnected, has been re-awarded the Enrollment Resolution & Reconciliation (ER&R) and Form 1095-A Data Reporting contract...
Cognosante Introduces CognoConnected – A Dedicated Customer Experience Business Sector
Falls Church, Va., – Cognosante’s Founder and CEO Michele Kang today announced the launch of CognoConnected – the company’s dedicated customer experience (CX) business sector. Cognosante has a long-standing legacy of providing innovative...
Cognosante Awarded $70 Million Ticket Program Manager Contract by Social Security Administration
Falls Church, Va.– Cognosante announced its selection by the Social Security Administration (SSA) to administer the agency’s Ticket to Work program as part of the Ticket Program Manager (TPM) services contract. The five-year contract, consisting of a base year and...
Cognosante Earns 2021 Great Place to Work Certification™ – Outpacing National Average by 26 Points
Falls Church, VA — Cognosante is proud to be Certified™ by Great Place to Work® for the second year in a row. The prestigious award is based entirely on what current employees say about their experience working at Cognosante. This year, the company scored 26 points...
Cognosante Named a “Best Company for Veterans” by Monster and Military.com
Cognosante has been named a 2020 Top Ten Best Companies for Veterans by Monster and Military.com. The list, compiled annually, recognizes the best companies for recruiting, onboarding, and retaining military, Veteran, and military spouse candidates. A ranking on...
Cognosante Earns Prestigious Great Place to Work Certification
Company scores over 90% positive ratings in areas like fairness, flexibility, and physical safety Cognosante has become a Great Place to Work Certified™ company. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership...
Cognosante Awarded Department of Labor National Contact Center (NCC) Contract
FALLS CHURCH, VA – Cognosante has been awarded a single award, agency-wide Blanket Purchase Agreement (BPA) for the U.S. Department of Labor (DOL) for National Contact Center (NCC) services. Through this BPA, Cognosante will support the Department’s multi-channel NCC...
Cognosante Team to Provide Enrollment Assistance as Pennsylvania Moves to a State-Based Insurance Exchange
FALLS CHURCH, VA – The Pennsylvania Health Insurance Exchange Authority has awarded a contract to Cognosante, LLC to provide Exchange Assister and Navigator services in support of the Commonwealth’s newly formed state-based health insurance marketplace named Pennie....
Chad Thyes Joins Cognosante as General Manager and Sr. Vice President, Civilian and J.Lodge
FALLS CHURCH, VA—July 18, 2019—Cognosante, a leader in technology solutions for health and social services programs for Federal and state public health agencies, announced that Chad Thyes has joined as General Manager and Sr. Vice President of its Civilian...
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