If you get satisfaction from helping others and you’re looking for a home to grow your career and skills, we’d like to meet you. From Customer Service Representatives (CSRs) to Case Managers and Quality Analysts, we offer limitless opportunities to build a rewarding career with us. We look forward to welcoming you and supporting our customers and their meaningful missions—together.
Calling all CSRs!
Ever wonder what it takes to be a CSR supporting meaningful missions of government agencies? Check out this video to learn how you can get started, what the onboarding and training process is like, what the job entails, and how we help and support you along the way on your journey to a rewarding career!
Meet the Team
Data Entry Team Lead
“I started as a part-time Quality Analyst, then became a full-time Team Lead. The highlight of my career so far has been the support system and family-like culture that the company has in place – supporting and hiring individuals with disabilities and providing the best possible customer experience for our clients.”
“As prior military, seeing the company’s passion for building a better healthcare experience for veterans makes me proud! Upon returning from Iraq, the flexibility of a remote work environment helped me transition back into civilian life and still be part of a great team.”
Talent Acquisition Supervisor
“I am very proud to be part of a Recruiting team that is passionate about finding talented employees and helping them expand their experience, skills, and knowledge in their new roles. It is rewarding to see the opportunities that our employees are presented with, and it is even more gratifying to see a person’s professional growth with the company.”
“Our programs offer advancement opportunities, whether it is as a CSR level 2 or a role in management. The leadership team and I continuously work with employees to foster growth and development.”
“I’ve enjoyed the warm welcome and how helpful everyone has been in support of my learning and development. These efforts demonstrate how dedicated the company is to providing valuable experience to interns, scholars, and analysts as we develop the next generation of professionals.”
“Throughout my career with Cognosante, I’ve always worked with the best managers who have also been amazing mentors. These mentors have not only encouraged me to grow, but they’ve helped me continue to learn and strengthen my skills on each project I’ve worked on. I started as an Analyst, and the support I received has led me to my current position as a Program Director.”
“The work we do helps ensure millions of Americans have access to health care coverage and accurate tax data. We place a heavy emphasis on investing in our staff and promoting from within, and I’m proud to lead such a diverse group of bright and talented minds that really enjoy working together.”
Senior Vice President,
Anita Griner serves as the Senior Vice President of Operations for CognoConnected. She is responsible ensuring quality delivery, financial health, and operational excellence across all CongoConnected state, Federal and commercial programs.
Previously as the Chief Performance Officer at Cognosante, Anita ensured the company’s emphasis on excellence through effective project management. She also maintained a quality-centric culture focused on continuous improvement. Anita created and oversaw the Cognosante Performance Center, a centralized unit for project and quality management dedicated to improving and maintaining performance objectives across the company. The center maintains and matures the company’s elite quality and service delivery industry certifications and appraisals, including ISO 9001:2008 and CMMI maturity level 3 for both development and services.
Before joining Cognosante, Anita supervised large-scale information technology (IT) and healthcare programs for the Centers for Medicare & Medicaid Services (CMS). In her last 10 years there, she oversaw national programs for the Center for Program Integrity, including the Affordable Care Act Open Payments (Physician Payments Sunshine Act) and Healthcare Fraud Prevention Partnership programs. Anita also implemented the project management office for the Center for Medicare and Medicaid Innovation and managed numerous Medicare Modernization Act and Medicare Part D IT systems development programs for the Office of Information Services.
Anita received her Master of Business Administration in Management Information Systems from the University of Baltimore’s Merrick School of Business and her Bachelor of Arts in Organizational/Personnel Psychology from University of Maryland, Baltimore County.
A People-First Mindset
- Career paths that map to your interests
- Opportunities to move up and across the company
- Coaching and mentoring from leadership
- A culture built on trust, integrity, and mutual respect
- Positive, supportive environment that embraces diversity
- Work-life balance that ensures you can be your best for everyone
- Training, reskilling, and mentoring to help you succeed
- Rewards and recognition programs to incentivize great performance
- Pride in supporting the important missions of our customers
We’re ALL VIPS
CognoConnected employees are all VIPS. Our values permeate every strategy we build, decision we make, deliverable we create, and learning objective we set.
We create VALUE in all we do by approaching our work—for clients and employees alike—with dedication and professionalism.
We develop and apply INNOVATIVE ideas that optimize the customer experience and internal efficiencies.
We consistently deliver Program PERFORMANCE on time, within budget, and increased customer satisfaction.
We SHARE lessons learned, company success, and community involvement to encourage connection.
Promoting Diversity and Inclusion
- Through our J.Lodge subsidiary, we have developed a unique employment model focused on creating meaningful career opportunities for individuals with disabilities. Learn more about our approach and commitment.
- CognoConnected is an equal opportunity employer and celebrates the diversity among us. We embrace one another’s uniqueness and actively seek to increase our diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, and other legally protected characteristics.
Join Our Team
If you get satisfaction from helping others and you’re looking for a home to grow your career and skills, we’d like to meet you. From customer service representatives to case managers and quality analysts, we offer limitless opportunities to build a rewarding career with us. See all of our open positions and apply today!