CognoConnected News & Insights

Insights From Our Leaders

Redefining the Customer Experience in a Post-Pandemic World

The onset of COVID-19 significantly increased our dependence on technology and changed the way people expect to connect and interact with vital government services and programs. Establishing connections and engaging through a screen transformed the customer experience...

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Putting People at the Heart of Customer Service

In recognition of National Customer Service Week, Cognosante President, James Gordon, shares his perspective on the vital role Cognosante’s Customer Experience (CX) teams play in transforming the way people connect and interact with vital services and programs. –...

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Cognosante Earns Prestigious Great Place to Work Certification

Company scores over 90% positive ratings in areas like fairness, flexibility, and physical safety Cognosante has become a Great Place to Work Certified™ company. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership...

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