Who We Are

We are singularly focused on reimagining CX to meet evolving customer needs through our deep expertise in transformation, relentless obsession with innovation, and proven ability to solve large-scale mission challenges.

Reimagining the
Customer Experience

By transforming the way people connect and interact with vital services and programs, we support the health, safety, and well-being of Americans. Our solutions help empower deeper, more meaningful connections—and when we connect, we succeed together.

The CognoConnected
Difference

In today’s environment, providing exceptional customer service for public programs requires a sustained focus on people, processes, and innovation. From customer journey mapping to human-centered design and customer satisfaction strategy, we disrupt the status quo and reimagine the customer experience by delivering tailored, technology-forward solutions with a mission focus and a people-first culture at the center of everything we do.

J.Lodge – Superior Insights.
Unmatched Talent

J.Lodge provides integrated solutions that improve the customer-care experience within contact centers. Using artificial intelligence, data-driven speech analysis, and industry-leading software like MyQuality, J.Lodge  agents analyze contact center interactions to deliver actionable insights. Our unique employment model is focused on creating career opportunities for individuals with disabilities in a flexible and supportive environment.

Leadership

James Gordon

President

Anita Griner

Senior Vice President,
BPO Operations

Chad Thyes

Senior Vice President,
Growth & Strategy

Anton Pototski

Director,
External Communications